Easy Humidifier FAQ Guide

Search FAQ

  • General Humidifier Guide

    All related questions to the set up and use of your new Air Innovations Humidifier.

    • 1. I only received a single directional mist nozzle, can you send me a dual directional mist nozzle?

      The nozzle you have is correct. To make your single mist nozzle a double, simply slide the top and bottom of the nozzle in different directions. Review the link below video for a demonstration: Humidifier Demonstration

    • 2. My humidifier is MISSING the dual directional mist nozzle and/or the remote control, where can I get one?

      Most likely the dual directional mist nozzle and/or remote control is still in the original box. These items are often mistaken for missing. Open the humidifier box, remove All Styrofoam packaging and look on all sides of the foam. You should see the missing parts.

    • 3. My humidifier is missing the brush, can you send it to me?

      Your brush is located inside the base. Lift the tank and look in the base. It should be flush against the front side.

    • 4. My humidifier’s humidity reading is not changing, what can I do?

      If the humidity reading on your unit does not change, we recommend you try the following steps:

      • Please close all doors and windows in the room to ensure you are preventing the mist from escaping into different areas of your home.
      • Do not place the unit directly on a rug or towel. This will block the sensor, which is located on the bottom of the unit, from reading the correct humidity level in the room. Always place your unit on a flat, level surface.
      • Please make sure you are running the unit on the proper setting (low, medium, high, etc.) in proportion to the dimensions of your room. Make sure the unit is located away from any air currents (fans, vents, windows, doors, etc.).
    • 5. The waterless indicator light is on, what does that mean?

      In order for the unit to work properly, water from the tank must flow into the base where the water level sensor and the nebulizer are located. If you’ve filled the tank but the low water indicator is on, please loosen up the tank cap to allow the water to flow into the base and reach the appropriate water level.
    • 6. My humidifier unit turns on but the mist does not come out. What should I do?

      • Fill tank with water and wait 10 – 15 minutes
      • Place unit on a flat, level surface
      • Clean humidifier per the instructions
      • Make sure there is enough water in base to operate the unit
      • Ensure the water sensor ring is able to float freely with the water level
      • Make sure the tank cap is not too tight
    • 7. I have white dust accumulating, is my humidifier defective?

      The white dust around your home furnishings & electronic equipment is caused by the minerals in your water. In order to prevent white dust, we recommend you use distilled water when running your unit.
    • 8. I have white powder build-up on the humidifier unit, how can I clean it?

      The white powder build-up you see in/on your humidifier is the result of minerals in your tap water, otherwise known as hard water. Clean the nebulizer and water sensor with a soft cloth and a small amount of undiluted white vinegar. If necessary, mix a solution of 50% white vinegar and 50% water and fill the base with enough solution to cover the nebulizer. Allow it to soak for an hour and then use a cotton swab to gently loosen buildup on the nebulizer. Rinse the base with clean water and wipe with a soft cloth. To keep it from building up, please use distilled water in your humidifier.
    • 9. Are your humidifiers BPA free?

      Yes, all Air Innovations humidifiers are BPA free.
    • 10. What is the room size the humidifier covers?

      Our humidifiers cover an area of approximately 12x14, which is considered to be an average sized room.
    • 11. How do I clean my humidifier?

      Tank Cleaning - Remove the water tank from the unit. Turn the tank upside down and unscrew the tank cap
      and drain any water. Wipe the tank with a soft, damp cloth then rinse it with warm water inside and out.

      Base Cleaning
      - Gently wipe the base with a soft, damp cloth.

      Ceramic Water Filter Cleaning - Remove the water tank from the humidifier base. Remove the tank cap and rinse the ceramic filter thoroughly with tap water, then replace it.

    • 12. My unit is leaking, what can I do?

      In order for your unit to work properly, the water from the tank must flow into the base where the water sensor is located. This is normal and necessary for the unit to produce mist. If your unit is leaking where the base meets the tank, please remover the filter, then reattach it making sure it is straight. If is leaking from the bottom and you are under warranty, please contact our office at (877) 959-1234, Mon-Fri from 8:30am to 5:00pm, Eastern Standard Time.
    • 13. The spring in my tank cap is broken and water leaks into the base. What should I do?

      The spring is not broken. The cap is designed to allow an even flow of water to fill the base. Once the base is full, the unit will start producing a cool mist.
    • 14. My humidifier unit is making “gurgling” sounds. Is this normal?

      The “gurgling” noise you hear is water flowing into the base of your unit. In order to prevent this sound, please loosen the tank cap so the water may maintain an even flow.
    • 15. For my model MH-801B humidifier, can I just fill one tank?

      Yes, the unit will work with only one tank filled.
    • 16. What happens when one tank is empty? Model MH-801B

      As long as one of the tanks has water, the humidifier will continue to produce mist and function properly. Please do not run your humidifier if both tanks are empty.
    • 17. How often do I need to replace my humidifier’s permanent ceramic filter?

      The filter included with your unit is permanent and never needs to be replaced. Rinse your ceramic filter often. If you lose or break your permanent ceramic filter, you can purchase a replacement on our website: Replacement Parts & Accessories

    • Warranty & Return Policy.

      Your item has a 1 (one) year warranty from the original date of purchase for any manufacturing defects if purchased from an authorized retailer, (outlet stores and on-line vendors are not authorized).  Just send us the item with the proof of purchase and your telephone number in case we need to contact you, if the item is still under warranty, we will be happy to send you a replacement for this unit.  If you cannot find your proof of purchase, you may be able to request and obtain another copy from the authorized retailer the item was purchased from.

      Feel free to contact us should you have any additional questions or require any further assistance. You can visit our website at www.rejuvenateproducts.com or www.forlifeproducts.com to view and purchase our entire line of merchandise.