Humidifier FAQ

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  1. My humidifier is MISSING the dual directional mist nozzle and/or the remote control, where can I get one? Most likely the dual directional mist nozzle and/or remote control is still in the original box. These items are often mistaken for missing.  Open the humidifier box, remove All Styrofoam packaging and look on all sides of the foam.  You should see the missing parts.
  2. I only received a single directional mist nozzle, can you send me a dual directional mist nozzle? The nozzle you have is correct. To make your single mist nozzle a double, simply slide the top and bottom of the nozzle in different directions. Review the video below video for a demonstration:
  3. My humidifier is missing the brush, can you send it to me? Your brush is located inside the base. Lift the tank and look in the base. It should be flush against the front side.
  4. My humidifier’s humidity reading is not changing, what can I do? If the humidity reading on your unit does not change, we recommend you try the following steps: Please close all doors and windows in the room to ensure you are preventing the mist from escaping into different areas of your home. Do not place the unit directly on a rug or towel. This will ...
  5. The waterless indicator light is on, what does that mean? In order for the unit to work properly, water from the tank must flow into the base where the water level sensor and the nebulizer are located. If you’ve filled the tank but the low water indicator is on, please loosen up the tank cap to allow the water to flow into the base and reach the ...
  6. My humidifier unit turns on but the mist does not come out. What should I do? Fill tank with water and wait 10 – 15 minutes Place unit on a flat, level surface Clean humidifier per the instructions Make sure there is enough water in base to operate the unit Ensure the water sensor ring is able to float freely with the water level Make sure the tank cap is not too ...
  7. I have white dust accumulating, is my humidifier defective? The white dust around your home furnishings & electronic equipment is caused by the minerals in your water. In order to prevent white dust, we recommend you use distilled water when running your unit.
  8. I have white powder build-up on the humidifier unit, how can I clean it? The white powder build-up you see in/on your humidifier is the result of minerals in your tap water, otherwise known as hard water. Clean the nebulizer and water sensor with a soft cloth and a small amount of undiluted white vinegar. If necessary, mix a solution of 50% white vinegar and 50% ...
  9. Are your humidifiers BPA free? Yes, all Air Innovations humidifiers are BPA free.
  10. What is the room size the humidifier covers? Our humidifiers cover an area of approximately 12x14, which is considered to be an average sized room.

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